List of lender disaster relief contact information

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Tips and Advice

List of lender disaster relief contact information

Here is a list of lender disaster relief contact numbers and helpful links to their financial assistance programs:

InstitutionDisaster Relief Contact NumbersWebsite Link
Adelaide Bank1300 650 259Financial Difficulty Assistance
Alliance Insurance13 10 13
(8AM – 6:30PM Mon to Fri;
8AM – 5PM Sat)		Financial Hardship Support
AMP1300 721 862Australian flood crisis support
ANZ1800 149 549Natural Disaster Support
Auswide Bank1300 555 030Queensland Floods Emergency Assistance
Bank of Queensland1800 079 866
(8:30AM – 5PM Mon to Fri)		Financial Difficulty Assistance
Bank of Sydney13 95 00Financial Hardship Assistance
Bankwest1300 769 173Emergency Assistance
Beyond Bank13 25 85Financial Difficulty Support
Bluestone1800 931 678Customer Hardship Enquiries
CBA1800 314 695Emergency Assistance
Citibank1800 722 879Financial Hardship Support
Gateway Bank1300 302 474Financial Hardship Assistance
Home Loans1800 111 001Financial Hardship Assistance
Heritage13 14 22 / 1800 222 030Flood Relief Assistance
IMB Bank133 462Disaster Relief Package
ING Direct1300 349 166
(8:45AM – 5PM Mon to Fri;
SLA: 7 – 14 days)		Financial Hardship Support
Latitude Financial1800 220 718Financial Hardship Care
La Trobe1800 620 639
(8:30AM – 5:30PM Mon to Fri)		Flood Disaster Relief Package
Liberty13 11 33
(8AM – 6PM)		Financial Hardship Support
Macquarie1300 363 330Financial Assistance
ME Bank1300 500 520
(8AM – 8PM Mon to Fri;
9AM – 5PM Sat)		Financial Hardship Assistance
My State13 24 80Flood Assistance
NAB1300 308 132 (for personal customers)
(8AM – 8PM Mon to Fri
9AM – 1PM Sat)		Disaster and Crisis Support
Pepper137 377
(8:30AM – 5:30PM Mon to Fri)		National Disaster Financial Relief Options
Resimac1300 764 447Financial Hardship Assistance
St. George1800 629 795Disaster Relief
Suncorp1800 225 223
(8:30AM – 5PM Mon to Fri)		Financial Difficulty Support
Teachers Mutual13 12 21
(9AM – 5PM)		Financial Hardship Assistance
ThinktankHardship Assistance
Westpac1800 067 497
(8:30AM – 7:30PM Mon to Fri;
9:30AM – 6PM Sat)		Disaster Relief Package